(Please ensure that you read and understand these conditions.)

1. Contract: The client’s approval for work to commence shall be deemed a contractual agreement between the client and LowStep.com. Important: Approval for the work to commence indicates that the client accepts the terms and conditions outlined in this document.
   
   
2. Intellectual Copyright: We use elements from stock libraries, such as photographic images, backgrounds, buttons and layouts.  We therefore can not guarantee that you will have exclusive use of all the web page design elements on your site.  Any custom graphics we create for you however will be your exclusive property, along with any content which you have supplied to us for use on your website.
   
   
3. Clients Responsibilities with Regard to Copyright: In situations where the client provides images, text, animations or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by LowStep.com in the construction of the website may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a single website and may not be used in publicity material. The website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.
   
   
4. Domain Registration : While LowStep.com will in most cases cover the cost of domain registration, ownership of the domain shall be that of the client.  Domains registered through LowStep.com can be transferred to other registrars without charge.
   
   
5. Search Engine Promotion: LowStep.com are not responsible for the client’s on-going web site promotion. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this we are unable to make any guarantees about the success of any search engine promotion activity.
   
   
6. Cancellation: Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly, except in cases where LowStep.com have offered a “no payment until satisfied” arrangement.
   
   
7. IMPORTANT! Failure to Provide Required Website Content: We are a small business. To remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject other work and enquiries to ensure that your work is completed at the time arranged.
   
   This is why we ask that you provide all the required information in advance. On any occasion where we cannot progress your website because you have not provided the required information when you have agreed to do so, and we are delayed as a result, we reserve the right to impose a surcharge of up to 25%. Also, if your job involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
   
   If you agree to provide us with the required information and subsequently fail to do within four weeks of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately.
   Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.
   
   NOTE: Text content should be delivered as a Microsoft Word (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.
   
   
8. Quotations: The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required after work on the website commences, then we will accept these changes with the provision that additional charges may have to be negotiated.
   
   
9.  Advance Payment: Except in cases where LowStep.com have offered a “no payment until satisfied” arrangement, an advance of 50% of the total cost of the project is required before work can commence. After work commences this is non-refundable.
   
   
10.  Payment terms:  Payment is currently accepted by PayPal, credit card or cheque in USD unless otherwise agreed. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of $25.
    
    
11.  Payment: Payment of any balance will be due within 30 days of final invoice date. Full publication of the Web Pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received.
    
    
12.  Late Payment: Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.
    
    
13.  Future Support: The website is provided to and accepted by the client as a fully functioning, completed work. LowStep.com is not responsible for future support. This support can normally be provided upon request and for an agreed fee. No guarantee of future support is given unless an ongoing support package is negotiated.
    
    
14.  Future Site Problems: Unfortunately malicious software, spyware, viruses and website hacking are facts of life on today’s Internet. It is highly unlikely that these will affect your website, and LowStep.com will endeavour to protect it from this as much as we can during its creation.  We cannot be held responsible for problems that develop on completed sites as a result of illegal activity.
    
    
15.  Compliance with Ecommerce, Accessibility or Other Regulations: We design websites in accordance with the client’s specifications. It is the client’s responsibility to ensure that the website and its content comply with standing regulations. We cannot accept responsibility for any failure to comply with regulations related to accessibility, selling online or those related to a specific business or trade. We can research this on the client’s behalf upon request, but in any business where complex compliance issues exist we recommend that the client takes legal advice from their company lawyer.

Notes:
Should LowStep.com waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit LowStep.com to waive the same clause on any other occasion.

By agreeing to these terms and conditions your statutory rights are not affected.

LowStep.com reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact us.